SERVICE INDUSTRY

The Service industry also known as the tertiary sector of the industry involves the provision of services to businesses as well as final consumers. Services are defined in conventional economic literature as “intangible goods”. Goods may be transformed in the process of providing a service, as happens in equipment repair. However, the focus is on people interacting with people and serving the customer rather than transforming physical goods.

At PIIPL, we understand the importance of providing excellent customer service to businesses. Our Business Solution in this area caters to the organization that acts as a Job Worker or Companies who are into providing services for maintenance and support i.e. technician visits at customer site. Typically the output of this sector is content (information), service, attention, advice, experiences, and/or discussion (also known as "intangible goods").

Service providers face obstacles selling services that goods-sellers rarely face. Services are not tangible, making it difficult for potential customers to understand what they will receive and what value it will hold for them i.e. guarantees of the value for price paid.

Since the quality of most services depends largely on the quality of the individuals providing the services, it is true that "people costs" are a high component of service costs. Whereas a manufacturer may use technology, simplification, and other techniques to lower the cost of goods sold, the service provider often faces an unrelenting pattern of increasing costs. This is where, PIIPL understands the technology needs and CRM needs for the Service provider industries.

Call us to find how we are currently helping Service business to cut cost and increase value through our Business solutions.