CONTACT CENTER SERVICES

Customer Acquisition and Fulfillment

One of the key differentiators that help an organization become an industry leader is a sharp focus on implementation and sustenance of optimized, measurable, and scalable customer-support processes. Thus in the solutions we create in response to our customers' needs we strive to continuously enhance customer experience. PIIPL's portfolio of contact center and processing services, supported by world-class technology and service delivery models, provides standardized, SLA-driven solutions that are cost-effective but also easy to implement. We can help you fully realize the best return on customer acquisition spends. Our customer acquisition methods include creating awareness about your service offerings, attracting those who are not your candidate-customers, or simply winning over customers from your competitors.

PIIPL`s Call Center services provides a single contact for customers who may try to reach our clients via multiple channels - email, web chat, fax or VOIP (Voice Over Internet Protocol).

Our offerings include:

• Inbound Telemarketing
• Outbound Telemarketing
• Help Desk Support
• Lead Generation
• Lead Qualification
• Data Mining
• Lead Nurturing
• Product Inquiry
• Sales Quote and Order Configuration
• Debt Collection
• Technical Support Services
• Order Booking and Confirmation
• Order Processing
• Website Response
• Remote Receptionist