APPLICATION SUPPORT

Sustained excellence and reliability has been the basis of PIIPL’s exceptionally strong application support. Operating SLA based support mechanism with highly skilled and competent team in designing; PIIPL has been providing application support services to small and big customers. The support model includes onsite, offshore and mixed mode models. The participation spans support for large user bases cutting across many geographical regions.

At PIIPL, Our major area of specialization is Production Support. PIIPL has developed a multilayered SLA driven delivery model for Production Support. The model is categorized into three different support levels namely

• L1 – Onsite Customer Services
• L2 – Business Process Services (Could be onsite or offshore or a mix)
• L3 – Application Services